About Us
+More...Top Questions

Is it safe to submit my personal information online?
Yes. When you place an order online or browse the web site, your personal and financial information are encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to dancewearchina.com.


What methods of payment do you accept?
We accept Paypal, Westernunion, and bank account transfer. Paypal is strongly recommended for it is safe and fast.


How can I check my order status?
There are several ways to check on your order: Visit the
My Account section of the web site by using your email address and password that you registered.If you placed the order (with or without paying), you can go to My Order section or e-mail service@dancewearchina.com to check your order status; If you do not place the order yet, please go to My Cart section to see what is in your cart and continue the ordering process. 


What is your return/exchange policy?
Complete information about our return/exchange policy can be found
here


What will shipping cost?
We offer free shipping on orders over 146USD, 109EURO, 99GBP,156AUD. For orders less than the above value, based on different shipping methods you chose, shipping rates will be shown in the ordering process accordingly.


What shipping method do you use?
Our currently free shipping method is EMS or TNT. Beyond that, UPS, DHL are available for your choice. You can also choose other shipping methods. Please specify that before ordering.


How long will shipping take?
It takes different time schedule in accordance with shipping methods or destinations.


Do you charge sales tax?
We don’t charge any sales tax from our customers. All prices are quoted with tax. However, we don’t know whether any sales tax may incur in your country. Please inquire your local tax authorities for details. As far as we know, internet sales are free of sales tax in most countries.


What does it mean when an item is backordered?
We carry a tremendous inventory. However, from time to time supplies of a certain size or style may run out temporarily. As a manufacturer, we are able to restock items within a short period.


How do I know if the item I want to order is in stock?
Our website indicates ‘in stock’ or ‘out of stock’ in product page. However, due to the flow of orders, some items may be temporarily out-of-stock but without shown on the website. We will let you know when you place the order. You have the right to keep or cancel the order.


I want to order, but I am not sure what size I need. What should I do?
Our customer service representatives are standing by to assist you. We are always just an instant message or
e-mail away. We have experience fitting all that we sell, and want to help you get the correct size the first time. When purchasing items, please click on the description before adding them to your cart. Most descriptions include fitting information.


I just placed an order, can I change it?
You have to contact our customer service representatives. Every effort will be made to fulfill your request. 


Is there a minimum order?
In order to save your shipping cost, we strongly suggest you order 146USD(109EURO, 99GBP,156AUD) or more at one time. Otherwise, you have to pay for the shipping free by yourself.


Your opinion is very important to us...
We would love to know what you think about our site, our products, or whatever you wish to share with us. Please take a moment to give us your feedback.

 
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