1.No matter what problems you have, you can contact us and we will do our best to make you satisfied. This is our service purpose.
1. We will do everything possible to ensure your satisfaction with our products and services.
2. If the product is damaged by the shipping company, we will assist you in repairing it, but no refund will be given.
3. We do NOT refund once board is shipped except the return as brand new condition within 72 hours after you receive it. We only accept return within 72 hours under the Brand New condition with all accessories in the original package after you receive it, customer needs to pay for return shipping cost to our closest facility advised by our support team, even EXPENSIVE tariffs. Company will provide a refund for the Product(s) not including any shipping and tariffs charges. Follow below steps to return the Product(s) purchased through our Website within 3 Days of the date that we deliver the applicable Product (s):
- Contact our Support team to initiate the return process and obtain authorization to submit the Products for return. (firstname.lastname@example.org)
- Create a shipping label addressed to “ECOMOBL Returns”.
- Pack the Products in the original packaging to ensure the Products will be returned without damage.
- Once the package is received by us and confirmed in brand new condition, we will issue the refund less the shipping charge in 5 business days with an email confirmation.